FAQ

Here you can find answers to commonly asked questions. If you have any other questions please do not hesitate to reach out directly using our contact page

 

Why is everything sold out?

I work full time and my girlfriend is in university. This is very much a weekend pursuit for us, we only make a couple of things each week. I wish we could do more!

I keep an email list of people who want to be notified of specific stock updates. If you want to be on this list please reach out via the contact page letting me know!

Do you have tracking information for my order?

Your order will only have tracking information if you purchased a shipping option that includes it on checkout. Most people do not opt for tracked shipping because it often costs nearly $10 more.

If you did purchase a tracked shipping option this information will be automatically emailed/texted to you when your order ships. Additionally, you can visit the order status page linked in your order confirmation email.

If you need any help regarding the status of your order please do not hesitate to reach out using our contact page.

All orders ship from Montreal, QC Canada

How long before my order ships?

If you purchased an item that is in stock we will have it down to the post office within two days.

If you purchased a pre-order we will have it down to the post office per the ship date on the product listing.

If you ordered a custom player, monster, or item we always try to have them made and shipped within one month.

If you order multiple items, for example an in stock item and some pre-orders, we always ship items separately as they are finished so you are not waiting.

What are the shipping options?

We offer global shipping fulfilled through Canada Post. Shipping options and rates are shown during checkout.

A subsidized $5 shipping cost is available automatically to orders totaling $25 or more. This is only available for orders going to the US and Canada.

For orders going to the United Kingdom and Australia, another subsidized cost is available automatically on checkout based on weight. That is, orders less than 0.26kg have access to a $5 shipping option and orders less than 0.5kg have access to a $10 shipping option. Unfortunately for orders with a total weight above 0.5kg we cannot offer a subsidized option.

Subsidized shipping options are fulfilled via Canada Post Air. All orders ship from Montreal Canada and estimated shipping time varies based on geographic location. Generally between 8 and 14 days.

Do I have to pay taxes / customs on my order?

Currently no taxes are charged on checkout since Canadian businesses that do not exceed $30,000 in revenue do not collect GST/HST.

Shipments to the UK and EU are subject to VAT. Additional customs fees may be charged upon delivery to shipments outside of the US, UK and EU.

How do I make changes to an order I’ve already placed?

Please reach out ASAP using our contact page with details about what you would like modified. Changes to your order can be made anytime before it ships.

Do you do custom orders?

We are always open to custom order requests! Please visit the customs collection to see options about getting a custom player, monster, or item.

If we can't complete your custom request we'll let you know and refund your order in full.

If there is something else not covered by the customs collection we'd still love to hear what you have in mind. Reach out via the contact page and we will get back to you as soon as possible.

What is the return policy?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order, less the original shipping cost. You can return your product for store credit, a different product of the same or less value, or a refund to the original payment method.